Frequently Asked Questions
Everything you need to know about our artisanal home decor collections.
Are your products truly handmade?
Yes, every item in our collection is handcrafted by skilled artisans using traditional techniques passed down through generations. Due to their handmade nature, slight variations in color and texture are expected, making each piece unique.
How do you ensure the quality of ethnic handicrafts?
We conduct rigorous quality checks at every stage of production. We source sustainable, high-grade materials and work directly with artisan cooperatives to ensure each product meets our premium standards for durability and aesthetics.
What are your shipping times for international orders?
Standard international shipping typically takes 10-15 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your package's journey from our artisans to your doorstep.
How should I care for my handmade home decor?
To preserve the beauty of your handicrafts, we recommend dusting with a soft, dry cloth and avoiding direct sunlight or moisture. Specific care instructions for materials like brass, wood, or hand-loomed textiles are included with each purchase.
What is your return policy for fragile items?
We offer a 30-day return policy. If your item arrives damaged or you are not satisfied, please contact our support team with photos of the product. We will provide a full refund or a replacement at no additional cost.
Do you support fair trade practices?
Absolutely. Ethnic Handicrafts is committed to ethical sourcing. we ensure all our artisan partners receive fair wages, work in safe environments, and have the resources needed to sustain their traditional crafts.